frequently asked questions

We know you probably have some questions about renting our inflatables. We hope to answer most of them in this section, if not, please call us toll free at 1-888-858-9258

Q: Is Bouncin Bins insured?
A: Bouncin Bins does carry insurance. We have 5 million dollar general liability coverage. We also have workmen’s comp insurance and commercial auto insurance. We can list you as an additional insured upon request.
Q: What kind of surface do I need to put the inflatable on?
A: An inflatable will require a reasonably level surface, with about two feet of clearance on all sides of the unit. For example, a 12' x 12' bouncer will require a 18' x 18' space to safely accommodate riders, blower and equipment. The unit can be set up on a variety of surfaces including, grass, concrete, asphalt, sand, gravel or any indoor surface. However, it is imperative that you let us know PRIOR to your event what type of surface we are going to set up on. If you have space/surface related questions, call our sales office where our expert staff will be happy to assist you.
Q: Do you require a deposit?
A: Bouncin Bins requires a 20% deposit on any order over $500, and in order to make the reservation we require a debit or credit card to hold the item(s). However if you are a school, church, or company and do not have access to a debit or credit card we can arrange something else. We like our customers to be just as committed as we are.
Q: Can I cancel my order?
A: Bouncin Bins has a 50% Cancellation Policy. If you cancel any time after placing the reservation, we will charge the card you have placed on file 50% of the total. If your event is cancelled due to rain or inclement weather, you are more than welcome to cancel or reschedule your event.
Q: Does the price include both setup and delivery?
A: Yes, there may be an additional charge if your city is not within the delivery areas.
Q: Does the rental time include setup?
A: No, we arrive early enough so that you have the inflatable from the time you reserved it. However if the driver drops it off earlier than the rental time the customer is to use it during the time of the rental reservation.
Q: What types of payment do you accept?
A: We accept Visa, Master Card, American Express, Discover, Business/Company Check, P.O. (purchase orders), Cash. We do not accept personal checks.
Q: When should I make the reservation?
A: We recommend the reservation be made as soon as possible. Reservations are usually made within 3-4 weeks before the party.
Rentals are based on a first come first served basis. Our items book fast!
Q: Do you delivery to parks?
A: Yes, we do deliver to parks. You are responsible for contacting the Park and Recreation Department of the specific park you have in mind for approval of a BouncinBin and associated items.
Q: What about electricity?
A: Most parks DO NOT have electricity so you may need to rent a generator. Please be advised that if the generator you supply does not work, BouncinBins will not accept responsibility and there will be no refund.
Q: Do you deliver on Holidays?
A: Yes,We do deliver on holidays and there is no extra charge.
Q: What if I want to reserve the bounce house for overnight?
A: You can rent the bounce overnight but it must be in a secured area. There is an overnight fee that can be discussed with one of our party planners. Kids must be supervised at all times.

 

If you have any questions we did not answer above, please feel free to  Contact Us.